Perancangan Business Architecture Manajemen Layanan Digital Pemerintah Menggunakan TOGAF ADM: Studi Kasus Diskominfo Kabupaten Magetan

Abstract

The transformation toward the Indonesian Digital Government (PEMDI) required local government agencies to manage digital services in an integrated manner aligned with organizational business processes. The official email and domain registration service at the Communication and Informatics Office (Diskominfo) of Magetan Regency still relied on operational procedures and lacked a Business Architecture that comprehensively described the relationships among business processes, actors, and services. This study aimed to design a Business Architecture for email and domain registration service management using the TOGAF ADM framework as a recommendation for government digital service development. A descriptive qualitative method was used, applying TOGAF ADM to the Preliminary Phase, Architecture Vision, and Business Architecture phases. Data were collected through documentation studies of the Email and Domain Registration Service Standard and relevant literature, then analyzed using Value Chain, SWOT, Gap Analysis, and Business Process Model and Notation (BPMN). The study produced a recommended Business Architecture consisting of a proposed (To-Be) business process that complemented the existing process with automatic registration, notification, monitoring, and evaluation activities. This Business Architecture then served as the basis for an application architecture recommendation, including wireframes, process flows, and data structures. The findings are expected to serve as a reference for Diskominfo Magetan Regency in developing a more structured digital service management system that supports PEMDI implementation.