THE EFFECT OF PROACTIVE PERSONALITY AND QUALITY OF WORK LIFE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR WITH AFFECTIVE COMMITMENT AS A MEDIATING VARIABLE IN EMPLOYEES OF PERUMDAM TIRTA DHARMA PURABAYA MADIUN REGENCY

Audita Fransiska Virlianasari

Abstract


Organizational Citizenship Behavior (OCB) is a crucial issue for public service organizations as it fosters work efficiency, even though employee engagement levels in Indonesia remain relatively low. This study aims to examine the impact of proactive personality and quality of work life on OCB both directly and through affective commitment as a mediating variable among employees of Perumdam Tirta Dharma Purabaya in Madiun Regency. Employing a quantitative approach with a total population of 63 employees (all of whom were included in the sample via a census method), the study analyzed data using SPSS and the sobel test to assess mediating. The results indicate that proactive personality has a significant positive effect on OCB (t=5.527) and affective commitment (t=3.081), quality of work life significantly affects affective commitment (t=4.435) but does not directly affect OCB (t=0.905), and affective commitment significantly influences OCB (t=4.267), partially mediating the effect of proactive personality (Z=2.494) and fully mediating the effect of quality of work life (Z=3.070) on OCB. These findings reinforce Social Exchange Theory and highlight affective commitment as a key psychological bridge linking personality factors, the work environment, and OCB. The organization is advised to expand employee participation in decision-making and design programs to strengthen affective commitment, while future researchers are encouraged to extend the scope of study to other companies and incorporate additional relevant variables.

Keywords: Proactive Personality, Quality of Work Life, Affective Commitment, Organizational Citizenship Behavior


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References


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