THE EFFECT OF WORKLOAD, ORGANIZATIONAL CULTURE, TOTAL QUALITY MANAGEMENT (TQM), AND WORK ENGAGEMENT ON MANAGERIAL PERFORMANCE

Sekar Ayu Rizka Dewinta Nagari

Abstract


Abstract
Kinerja manajerial merupaan faktor penting yang harus seluruh karyawan perusahaan agar dapat mencapai tujuan visi dan misi. Lokasi penelitian ini adalah BPJS Ketenagakerjaan Kantor Cabang Madiun. Tujuan dari penelitian ini adalah untuk memberikan bukti empiris pengaruh beban kerja, budaya organisasi, total quality management, dan work engagement terhadap kinerja manajerial. Sumber data primer yang digunakan dalam penelitian ini adalah hasil jawaban dari responden melalui item-item kuesioner. Populasi karyawan berjumlah 56, dan sampel yang digunakan adalah seluruh karyawan BPJS Ketenagakerjaan Kantor Cabang Madiun. Metode penelitian ini menggunakan pendekatan kuantitatif, dengan software SPSS 25. Hasil dari penelitian ini menunjukkan bahwa beban kerja, budaya organisasi, total quality management (TQM), dan work engagement berpengaruh positif dan signifikan terhadap kinerja manajerial.
Keywords: Beban Kerja, Budaya Organisasi, Total Quality Management (TQM), Work Engagement, Kinerja Manajerial
Abstract
Managerial performance isl an importantl factor that all employees lof the company must have iln order tol achieve thel vision andl mission goals. Thel location of this research is BPJS Employment Madiun Branch Office. Thel purpose lof this studyl is lto provide empirical levidence of lthe influence lof workload, organizational culture, ltotal quality lmanagement, and work engagement onl managerial lperformance. The primary datal source used inl this lstudy is the results of respondents' answers through questionnaire items. The employee population is 56, and the sample used is all employees of BPJS Ketenagakerjaan Madiun Branch Office. This lresearch method usesl a quantitativel approach, with SPSSl 25 software. Thel results of thisl study indicate that workload, organizational culture, total qualityl management (lTQM), and work engagement have a positive and lsignificant effect lon managerial lperformance.
Keywords:Workload, Organizationall Culture, lTotal Quality lManagement, Work Engagement, Managerial Performance


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