PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PASIEN RAWAT JALAN DOKTER SPESIALIS PESERTA BPJS KESEHATAN DI RSUD XYZBCA

Tasya Isma'ul Faiqoh, Apriyanti Apriyanti, Hendra Setiawan

Abstract


This study examines how service quality and facilities affect outpatient patient satisfaction referred to specialist doctors in the BPJS Kesehatan program at RSUD XYZBCA. The study included 384 outpatients of BPJS Kesehatan specialists at RSUD XYZBCA. This quantitative study uses IBM SPSS version 25 and purposive sampling. This research found that service quality, facilities, and both had a partial effect on patient satisfaction.

Keywords:  Service Quality, Facilities, Patient Satisfaction.

 


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References


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