THE INFLUENCE OF PERCEVIED ORGANIZATIONAL SUPPORT, QUALITY OF WORK LIFE AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR THROUGH ORGANIZATIONAL COMMITMENT AS AN INTERVENING VARIABLE

Seftia Dian Saputri

Abstract


Abstrak

Penelitian ini bertujuan untuk menggambarkan secara empiris pengaruh dukungan organisasi yang dirasakan, keseimbangan kehidupan kerja, dan kepuasan kerja terhadap perilaku kewarganegaraan organisasi di antara staf di PT BPRS Magetan, memanfaatkan komitmen organisasi sebagai variabel intervening. Penelitian ini menggunakan teknik kuantitatif dengan menggunakan sampel sebanyak 78 partisipan. Kuesioner memfasilitasi pengumpulan data, sementara analisis data menggunakan prosedur seperti validitas, reliabilitas, regresi linier berganda, asumsi klasik, uji-T, koefisien determinasi, dan analisis rute. Hasilnya menunjukkan bahwa dukungan organisasi yang dirasakan berpengaruh positif dan signifikan terhadap komitmen organisasi. Keseimbangan kehidupan kerja berpengaruh positif dan signifikan terhadap komitmen organisasi. Kepuasan kerja berpengaruh positif dan dramatis terhadap komitmen organisasi. Perilaku kewarganegaraan organisasi dipengaruhi secara kuat dan positif oleh komitmen organisasi. Dukungan organisasi yang dirasakan berpengaruh positif dan signifikan terhadap perilaku kewarganegaraan organisasi. Keseimbangan kehidupan kerja berpengaruh positif dan signifikan terhadap perilaku kewarganegaraan organisasi. Kebahagiaan kerja memiliki dampak yang positif dan cukup besar terhadap perilaku kewarganegaraan organisasi.

 

Kata Kunci: perceived organizational support, quality of work life, job satisfaction, organizational commitment, organizational citizenship behavior

 

 

 

 

Abstract

 

This study aims to empirically illustrate the influence of perceived organizational support, work-life balance, and job satisfaction on organizational citizenship behavior among staff at PT BPRS Magetan, using organizational commitment as an intervening variable. This research utilized a quantitative technique using a sample of 78 participants. A questionnaire facilitated data collecting, while data analysis utilized procedures such as validity, reliability, multiple linear regression, classical assumptions, T-tests, coefficient of determination, and route analysis. The results demonstrate that perceived organizational support positively and significantly affects organizational commitment. Work-life balance favorably and significantly affects organizational commitment. Job satisfaction positively and dramatically affects organizational commitment. Organizational citizenship behavior is strongly and favorably affected by organizational commitment. Perceived organizational support positively and significantly influences organizational citizenship behavior. Work-life balance favorably and significantly influences organizational citizenship behavior. Job happiness has a favorable and considerable impact on organizational citizenship behavior.

 

Keywords: perceived organizational support, quality of work life, job satisfaction, organizational commitment, organizational citizenship behavior.

 


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References


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